Shipping policy

Shipping Policy – VibrantLamp

Thank you for shopping with VibrantLamp! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Time & Delivery

Estimated delivery times vary depending on your location:

  • Philippines: 3–7 business days
  • International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by external factors such as customs delays, weather conditions, or courier issues.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order size.
  • We may offer free shipping promotions from time to time—these will be clearly indicated on our website.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order directly through the courier’s website.

5. Delays & Issues

  • While we strive to deliver your order on time, delays may occur due to unforeseen circumstances.
  • If your order is significantly delayed, please contact us and we will assist you.

6. Incorrect Address

  • Please ensure that your shipping address is accurate at checkout.
  • VibrantLamp is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

7. Lost or Stolen Packages

  • VibrantLamp is not liable for lost or stolen packages marked as “Delivered” by the courier.
  • If you experience this issue, please contact the courier directly. We are happy to assist you in filing a claim.

8. Customs, Duties & Taxes

  • International orders may be subject to customs fees, duties, or taxes.
  • These charges are the responsibility of the customer.

9. Contact Us

If you have any questions about your shipment, feel free to contact us: